Upgrade CA SDM r17.1 to 17.3

1. On CASDM server mount “CA Service Desk Manager 17.3 for Windows” ISO (DVD0000000002102.iso)
2. Browse the CD and right click on Setup.exe and select "Run as administrator"
3. Select the language and click "Next"
   
4. Select "CA Service Management"
   
5. Review and Accept the License Agreement Information and click "Next"
   
6. Select Microsoft SQL Server as the database type in the Database Configuration screen. Provide the database details:
   • Database Server: CADB
   • Database Name: mdb
   • Database Port: 1433
   • Database Server Instance:
   • Database Admin User: sa
   • Database Admin Password: Enter the database password of the user specified by a database admin user
   • Mdbadmin Password: Enter the password for the user specified for the MDB admin user
   • Confirm mdbadmin Password: Confirm the password.
   • Click "Next".
   
7. Click "Next"
   
   
8. Select product integration, and click "Next"
   
9. Complete Telemetry Service Setting, and click "Save & Close" and click "Next"
   
10. On Installation Prerequisites screen, click "Next"
    
11. Complete and review xFlow Analyst Interface Configuration detail, and click "Next"
    
12. On Pre-installation Configuration summary, click "Next"


13. On pop-up alert post-install step confirmation, click "Yes"
    
14. Click "Install" to start installation
    
    
    
    
15. After installation complete, click "Next"
    
    
16. On Post Deployment Summary screen, click "Finish"