Setup could not find a file on the specified path or disk

Error Message

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Unicenter Service Desk
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Setup could not find a file on the specified path or disk.
Please check that the proper disk is inserted or specify a new path.
Unable to locate file D:\Source\USD_r11.2_Server\winsrvr.nt\disk1\Unicenter Service Desk.msi.

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Retry Cancel
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I’ve got that error message although the file is there. I’ve got that error when I want to modify component (add feature/remove). When I click Cancel, I’ve got this following error:


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Unicenter Service Desk Error
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Error 1706.No valid source could be found for product Unicenter Service Desk. The Windows Installer cannot continue.

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OK
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Feature transfer error
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Error: -1603 Fatal error during installation.
Consult Windows Installer Help (Msi.chm) or MSDN for more information.

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OK
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Possible Cause

• Registry is corrupt
• The installation source file is corrupt
• Windows could not find original installation source

Resolution

• Use Windows Installer CleanUp utility to fix the problem.
• Provide new installation source file to the path.
• Check this following registry, and make sure it direct to correct path:

Per-user unmanaged installations:

• HKCU\Software\Microsoft\Installer\Products\\SourceList\Media

Per-user managed installations:

• HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\Managed\\Installer\Products\\SourceList\Media

Per-machine installations:

• HKLM\Software\Classes\Installer\Products\\SourceList\Media
• HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall

Could not attach Document

Error message while attaching document on Unicenter Service Desk r11

'Unable to connect to ‘http://hostname:8080/Caisd/UploadServlet’.
Please make sure that the servlet path is correct, and that Tomcat is up and running.
Woul you like to retry?

Resolution:

Check wheter the tomcat is running by run “pdm_tomcat_nxd –c status” on command prompt.
If the tomcat running it should say something like this: “The Tomcat application container was started on Wed Nov 07 08:52:42 PST 2007”
If the message is something like this:

“The Tomcat application container was stopped on Wed Nov 07 09:09:05 PST 2007” or “The Tomcat application container appears to be down at this time”

It’s mean the Tomcat was stopped or down. Startup the Tomcat by running this command:

“pdm_tomcat_nxd –c start”

It’s take sometime for Tomcat to startup (for about 3 minutes). Check Tomcat status again.
If the Tomcat still could not be start, check out Tomcat log file on “C:\Program Files\CA\Service Desk\log\pdm_tomcat.log” to find errors.

Or you can to reconfigure Unicenter Service Desk by running “pdm_configure” from the command prompt. If it still failed, try to reconfigure by select to use “Tomcat server only” as web server. Check Tomcat status, if it already start, try to reconfigure using “Tomcat and IIS http Server (default)”

Test to attach document.