Could not attach Document

Error message while attaching document on Unicenter Service Desk r11

'Unable to connect to ‘http://hostname:8080/Caisd/UploadServlet’.
Please make sure that the servlet path is correct, and that Tomcat is up and running.
Woul you like to retry?

Resolution:

Check wheter the tomcat is running by run “pdm_tomcat_nxd –c status” on command prompt.
If the tomcat running it should say something like this: “The Tomcat application container was started on Wed Nov 07 08:52:42 PST 2007”
If the message is something like this:

“The Tomcat application container was stopped on Wed Nov 07 09:09:05 PST 2007” or “The Tomcat application container appears to be down at this time”

It’s mean the Tomcat was stopped or down. Startup the Tomcat by running this command:

“pdm_tomcat_nxd –c start”

It’s take sometime for Tomcat to startup (for about 3 minutes). Check Tomcat status again.
If the Tomcat still could not be start, check out Tomcat log file on “C:\Program Files\CA\Service Desk\log\pdm_tomcat.log” to find errors.

Or you can to reconfigure Unicenter Service Desk by running “pdm_configure” from the command prompt. If it still failed, try to reconfigure by select to use “Tomcat server only” as web server. Check Tomcat status, if it already start, try to reconfigure using “Tomcat and IIS http Server (default)”

Test to attach document.