How To Disable CA Service Desk Manager PDA Interface

To disable the CA Service Desk Manager PDA interface, you can follow these steps:

• From the CA Service Desk Manager Server, open NX_ROOT\bopcfg\www\htmpl\pda (C:\Program Files (x86)\CA\Service Desk Manager\bopcfg\www\htmpl\pda) Rename or move all folders in that folder
• Copy all folder (analyst, customer, employee) from C:\Program Files (x86)\CA\Service Desk Manager\bopcfg\www\htmpl\web\ and paste to C:\Program Files (x86)\CA\Service Desk Manager\bopcfg\www\htmpl\pda
• If you have previously customized the form group, then copy the entire folder in C:\Program Files (x86)\CA\Service Desk Manager\site\mods\www\htmpl\web into the C:\Program Files (x86) folder \CA\Service Desk Manager\site\mods\www\htmpl\pda
• Delete the web cache by running the command pdm_webcache -H
• Done