How to enable SSO (Single Sign On) for CA Service Desk Manager in Tomcat

Follow this step to enable SSO (Single Sign On) for CA Service Desk Manager in Tomcat.

• Download WAFFLE latest version from https://github.com/dblock/waffle/
• Extract the file to a temporary directory on the CA SDM server
• Browser the extracted folder, from the bin deirectory, Copy the files:
• waffle-jna-3.3.0.jar
• caffeine-2.9.3.jar
• jna-5.13.0.jar
• jna-platform-5.13.0.jar
• slf4j-api-2.0.7.jar
• Paste the files to '%NX_ROOT%\bopcfg\www\CATALINA_BASE\webapps\CAisd\WEB-INF\lib' directory on the SDM server

            NOTE: %NX_ROOT% refers to the Installation directory of CA SDM. For example, the default                location is 'C:\Program Files (x86)\CA\Service Desk Manager' on a Windows 64-bit OS.

• Backup web.xml from '%NX_ROOT%\bopcfg\www\CATALINA_BASE\webapps\CAisd\WEB-INF\web.xml'
• Open the file with a text editor and add the following content to the bottom of the file:

            <filter>
     <filter-name>SecurityFilter</filter-name>
     <filter-class>waffle.servlet.NegotiateSecurityFilter</filter-class>
     </filter>
     <filter-mapping>
     <filter-name>SecurityFilter</filter-name>
     <url-pattern>/*</url-pattern>
     </filter-mapping>

            NOTE: All of the following lines have to be placed BEFORE the </web-app> HTML tag

• Stop and start the SDM Tomcat process by running the following commands:
• pdm_tomcat_nxd -c stop
• Wait for 10 seconds
• pdm_tomcat_nxd -c start
• Done